Our FAQs are here to help with all your curly questions.
Shipping costs vary by each Retailer and Seller, depending on their location relative to your shipping address and free shipping offers. We encourage our Retailers to offer free shipping when possible. All shipping costs, if any, will be shown at the checkout.
Shipping depends on the delivery option you have selected. All orders will have an attached tracking number that will be emailed to you when your order is on its way.
This varies per Retailer and and often depends on your proximity to the Retailer.
Standard Shipping: ETA is typically 3-10 business days, but this depends on the Retailer. See the individual product pages for a guide to their shipping timeframes.
Express Shipping: ETA is typically 1 - 2 business days.
While our Retailers do everything they can to ensure you receive your package within the expected time frame, delays are possible. There may be delivery delays due to factors such as:
• reduction in air freight capacity and passenger flights (which also carry parcels from our Sellers)
• a significant increase in parcel volumes, many which require manual sorting
• hygiene and social distancing requirements
Better That cannot be held responsible for any delays, missing, lost or stolen packages sent by our Retailers and their delivery partners. If you need a further update or if there is an issue with your order please contact us.
Please note, alcohol products can be delivered to Australian addresses only at this stage, and cannot be delivered to the following areas and postcodes due to alcohol restrictions or the area being designated as a ‘Dry Zone’:
Northern Territory: No delivery at this time
Queensland: 4605, 4713, 4816, 4830, 4871, 4874, 4875, 4876, 4892, 4895
South Australia: 5600, 5601, 5608, 5609, 5680, 5690, 5700, 5701, 5710, 5723, 5724, 5734
Western Australia: 6429, 6430, 6431, 6432, 6435, 6436, 6437, 6438, 6440, 6442, 6635, 6638, 6639, 6640, 6642, 6710, 6701, 6705, 6707, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799
Many of our Retailers ship internationally. Please see the individual product pages for information on whether a product can be shipped internationally, and these shipping costs will be confirmed at the checkout. Please note, we are currently only open to Australia and New Zealand however have plans to expand to further countries soon. Stay tuned!
We're sorry to hear that! We'll do everything we can to help. Please first ensure you have checked your property and surrounding areas thoroughly and confirmed the delivery timeframe and method of your order delivery. If your order is past its expected due date or seems to be stuck in transit with no updates we will lodge an investigation with the Retailer for you. Please contact firstname.lastname@example.org for further information.
Please follow our return process, which you can learn more about here. Once the item is received back by the Retailer, we will organise a replacement or refund ASAP.
Once your order has been dispatched you will receive an email notifying you of the shipping tracking details. You will also find this information with the order information within 'My Account' if you have an account with Better That. If the tracking number says inactive please allow up to 12 hours for this to update. Please note, sometimes there may be a small delay in your order being picked up from the Retailer by their delivery partners. If your order has no tracking number it most likely means it has not been dispatched yet.
Please log into 'My Account' to see details of your order including the order status and your tracking number if it has been shipped. Please note, Retailers may have varying delivery timeframes. These will be displayed on the checkout when placing your order.
To amend your details, 'Sign In' to your account and edit your personal information in 'My Account'.
If your order hasn't been shipped yet, we may be able to cancel your order. Please contact us at email@example.com straight away. If the order can be cancelled, and is done so before it is shipped, you will receive a full refund. In the event your items have already been shipped, you cannot cancel your order. Once you receive your order you will need to follow the returns process to return the item and request a refund. Please note, any shipping or deliver fees are non-refundable.
To make a change please email us firstname.lastname@example.org with your order number and change requests.
Please note, once an order has been dispatched we are unable to amend the delivery address or make other changes.
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. We’ll then send you an email, so you can create a new password and start shopping again.
Please double check your spam/junk folder as sometimes confirmation emails may end up there. If not, it is likely that the order has not come through to us yet. Please contact email@example.com so we can look into this further.
Size guides links are provided on each product page to help you know what size you need to buy.
Better That is currently available in Australia and New Zealand. All prices are displayed in Australian Dollars (AUD) or New Zealand (NZD), depending on which country you are in.
We currently accept credit or debit card payments only. Payments on Better That are powered by Stripe, and are secure 256-bit SSL encrypted. We are adding additional payment options soon.
We offer a 30 day change of mind policy, but there are a few things to keep in mind and there are some exclusions. For more information on our policy and how to lodge a return request, check out our returns policy.
Refunds will be made after the item has been received and accepted by the Retailer. The order amount minus any shipping costs will be remitted back to the account/card details you paid from. Please allow 5-10 business days for this to appear in your account after the Retailer has received, accepted and processed your return request. Please contact us on firstname.lastname@example.org if you have any queries about a return request you have submitted.
If you've searched our FAQ's and you can't find the information that you are looking for, simply email email@example.com with your query and we will get back to you with an answer ASAP.