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Frequently Asked Questions

Our FAQs are here to help with all your curly questions.

How much will shipping cost?

Shipping costs vary by each Retailer and Seller, depending on their location relative to your shipping address and free shipping offers. We encourage our Retailers to offer free shipping when possible. All shipping costs, if any, will be shown at the checkout.

When will my order be delivered?

Shipping depends on the delivery option you have selected. All orders will have an attached tracking number that will be emailed to you when your order is on its way.  

What are my delivery options?

This varies per Retailer and and often depends on your proximity to the Retailer.  

Standard Shipping: ETA is typically 3-10 business days, but this depends on the Retailer. See the individual product pages for a guide to their shipping timeframes.

Express Shipping: ETA is typically 1 - 2 business days.

While our Retailers do everything they can to ensure you receive your package within the expected time frame, delays are possible. There may be delivery delays due to factors such as: 

 • reduction in air freight capacity and passenger flights (which also carry parcels from our Sellers)

 • a significant increase in parcel volumes, many which require manual sorting

 • hygiene and social distancing requirements 

Better That cannot be held responsible for any delays, missing, lost or stolen packages sent by our Retailers and their delivery partners. If you need a further update or if there is an issue with your order please contact us.

Please note, alcohol products can be delivered to Australian addresses only at this stage, and cannot be delivered to the following areas and postcodes due to alcohol restrictions or the area being designated as a ‘Dry Zone’:

Northern Territory: No delivery at this time

Queensland: 4605, 4713, 4816, 4830, 4871, 4874, 4875, 4876, 4892, 4895

South Australia: 5600, 5601, 5608, 5609, 5680, 5690, 5700, 5701, 5710, 5723, 5724, 5734

Western Australia: 6429, 6430, 6431, 6432, 6435, 6436, 6437, 6438, 6440, 6442, 6635, 6638, 6639, 6640, 6642, 6710, 6701, 6705, 6707, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799

Do you ship internationally?

Many of our Retailers ship internationally. Please see the individual product pages for information on whether a product can be shipped internationally, and these shipping costs will be confirmed at the checkout. Please note, we are currently only open to Australia and New Zealand however have plans to expand to further countries soon. Stay tuned!

I think my order may be lost, what do I do?

We're sorry to hear that! We'll do everything we can to help. Please first ensure you have checked your property and surrounding areas thoroughly and confirmed the delivery timeframe and method of your order delivery. If your order is past its expected due date or seems to be stuck in transit with no updates we will lodge an investigation with the Retailer for you. Please contact support@betterthat.com for further information.

My order has arrived damaged.

Please follow our return process, which you can learn more about here. Once the item is received back by the Retailer, we will organise a replacement or refund ASAP.

Has my order been shipped yet?

Once your order has been dispatched you will receive an email notifying you of the shipping tracking details. You will also find this information with the order information within 'My Account' if you have an account. If the tracking number says inactive please allow up to 12 hours for this to update.  Please note, sometimes there may be a small delay in your order being picked up from the Retailer by their delivery partners. If your order has no tracking number it most likely means it has not been dispatched yet. 

My Account
What is the status of my order?

Please log into 'My Account' to see details of your order including the order status and your tracking number if it has been shipped. Please note, Retailers may have varying delivery timeframes. These will be displayed on the checkout when placing your order.

How do I change my personal information?

  To amend your details, 'Sign In' to your account and edit your personal information in 'My Account'.

Is my personal information kept private?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.

Can I cancel my order?

If your order hasn't been shipped yet, we may be able to cancel your order. Please contact us at support@betterthat.com straight away. If the order can be cancelled, and is done so before it is shipped, you will receive a full refund. In the event your items have already been shipped, you cannot cancel your order. Once you receive your order you will need to follow the returns process to return the item and request a refund. Please note, any shipping or deliver fees are non-refundable.

How can I change my delivery address after my order has been placed?

To make a change please email us support@betterthat.com with your order number and change requests.

Please note, once an order has been dispatched we are unable to amend the delivery address or make other changes.

I've forgotten my password - what do I do?

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. We’ll then send you an email, so you can create a new password and start shopping again.

I haven't received my order confirmation yet.

Please double check your spam/junk folder as sometimes confirmation emails may end up there. If not, it is likely that the order has not come through to us yet. Please contact support@betterthat.com so we can look into this further. 

How do I know what size I'll be?

Size guides links are provided on each product page to help you know what size you need to buy.

Pricing & Payment
Which currencies can I shop in?

Better That is currently available in Australia and New Zealand. All prices are displayed in Australian Dollars (AUD) or New Zealand (NZD), depending on which country you are in.

What payment methods do you accept?

We currently accept credit or debit card payments only. Payments on Better That are powered by Stripe, and are secure 256-bit SSL encrypted. We are adding additional payment options soon. 

Returns & Refunds
What is your returns policy?

We offer a 30 day change of mind policy, but there are a few things to keep in mind and there are some exclusions. For more information on our policy and how to lodge a return request, check out our returns policy

When will I receive my refund?

Refunds will be made after the item has been received and accepted by the Retailer. The order amount minus any shipping costs will be remitted back to the account/card details you paid from. Please allow 5-10 business days for this to appear in your account after the Retailer has received, accepted and processed your return request. Please contact us on support@betterthat.com if you have any queries about a return request you have submitted.

Can't find what you are looking for?

If you've searched our FAQ's and you can't find the information that you are looking for, simply email support@betterthat.com with your query and we will get back to you with an answer ASAP.